Frequently Asked Questions

Do you provide free shipping?
Yes – orders over 499€ excluding taxes have free shipping.
Customers that qualify for free shipping can still select rapid shipping options.

Do you ship internationally?
Yes we do ship across Europe and globally. Our notable overseas market include Asia Pacific, Oceania and North & Central America.

Where do you ship from?
All items are dispatched from either of our facilities in Sweden, Germany or the UK. You will receive a tracking number upon item dispatch. The address used on your purchase is printed as a label – please double check your address to avoid mistakes.

EU-pentestlab.co dispatches orders Monday – Friday.
All orders placed before 12PM GMT+1 will be dispatched the same day. All orders placed after this cutoff time will be dispatched the next business day.

How are import duties / customs handled?
For all European Union destinations, all shipments are DDP – Delivered Duty Paid. This means all applicable VAT/TVA, shipping costs and customs fees are pre-paid.
You will not be charged by the courier service / post office or customs.
For all destinations outside European Union, all shipments are DDU – Delivered Duty Unpaid. This means that your country’s custom service impose a VAT/TVA/Import Duty on your shipment.

What is pentesting?
Pentesting, short for penetration testing, is a cybersecurity practice that involves testing a computer system, network, or web application to find vulnerabilities that an attacker could exploit.

What are hardware pentesting tools?
Hardware pentesting tools are devices used to test the security of hardware devices, such as routers, switches, and computers. These tools can help identify vulnerabilities in the hardware and connected software.

What are some popular hardware pentesting tools?
Rubber Ducky: A USB device that can inject keystrokes into a computer, allowing for quick and easy access to a system.
Hak5 LAN Turtle: A small device that can be plugged into a network to provide remote access and run custom payloads.
Bus Pirate: An open-source hardware hacking tool that can interface with various hardware protocols, such as SPI and I2C.
Proxmark3: A device that can read and write RFID tags, as well as emulate various RFID protocols.

What are some common uses for hardware pentesting tools?
Network testing: Testing network devices and protocols to identify vulnerabilities.
Device hacking: Gaining unauthorized access to devices, such as routers or computers.
Reverse engineering: Analyzing hardware and software to understand how they work and identify potential vulnerabilities.

Do I need to be an expert to use hardware pentesting tools?
While some knowledge of cybersecurity and hardware protocols can be helpful, many hardware pentesting tools come with user-friendly interfaces and documentation. However, it’s important to note that using these tools without permission is illegal and unethical.

Can I use hardware pentesting tools for legitimate purposes?
Yes! Hardware pentesting tools can be used for legitimate purposes, such as:
Security testing: Testing your own devices and networks to identify vulnerabilities and improve security.
Research: Using hardware pentesting tools to research and develop new security techniques and tools.
Education: Teaching others about cybersecurity and hardware protocols using hands-on exercises.

My order has missing / incorrect products.
Please contact customer support immediately. For your protection, all orders are photographed before leaving the warehouse. In the case of missing / incorrect products, we will compare a photograph of products received vs. products sent. If the warehouse photo confirms the missing / incorrect product, we will immediately replace / refund the error.

My parcel was opened / damaged.
Do not accept a shipment that is damaged or opened. EU-pentestlab.co packages are securely prepared in double-wall boxes with an anti-tear shipping satchel. Accidental opening of packages is not possible. If your package is damaged or opened refuse the parcel.
If you accept a parcel that has been damaged or opened in transit, EU-pentestlab.co is unable to provide any recourse.

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